Knowledgebase

FTP Accounts

FTP stands for File Transfer Protocol, a method of managing the files associated with your website. cPanel comes complete with an FTP server that is pre-configured and easy to use.
If you are the website owner, your FTP access should already be configured. You can log in via FTP using your cPanel account username and password.
You can also set up FTP accounts for additional users. First, you need to create a user's account. Then, the user will be able to log into your website using an FTP client such as FileZilla or Cyberduck.
Important: When a user tries to log into the FTP site using a client, he or she will need to format the username as username@example.com where example.com represents your domain name. If you enter the login information in this way, your server can have multiple FTP accounts across multiple websites.
When using FTP, we strongly recommend using an encryption scheme, such as FTPS, FTPES, or SFTP. (However, only the main cPanel account owner can use SFTP).